Refund policy


Returns & Refunds

 

 

We hope every Blipoli piece brings softness, comfort, and quiet companionship into your home.

Because our products are made for close everyday contact with pets, we kindly ask customers to read our return policy carefully before placing an order.

Return Eligibility

Due to the hygienic nature of pet products, we're unable to accept returns on items that have been used or are not in their original condition, unless they arrive damaged or defective. This helps us ensure the safety and wellbeing of every pet.

To be eligible for a return, items must be:

  • Unused and unwashed
  • In original condition
  • Returned with original packaging

Return requests must be submitted within 14 days of delivery.

Non-Returnable Items

We're unable to accept returns for:

  • Used pet beds or carriers
  • Washed items
  • Customized or made-to-order products
  • Items with visible pet hair, odor, stains, or signs of use
  • Sale or final-sale items

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with the following:

  • Your order number
  • Photos of the item
  • Photos of the packaging and shipping label

Once reviewed, we'll do our best to make things right as quickly as possible. Depending on the situation, we may offer a replacement, partial refund, store credit, or full refund.

Return Shipping

Unless your item arrived damaged, defective, or incorrect, return shipping costs are the responsibility of the customer. Original shipping fees are non-refundable.

We recommend using a tracked shipping service, as Blipoli cannot be held responsible for lost return parcels.

Refund Processing

Once your return is received and inspected, we'll notify you of the outcome. Approved refunds will be issued to your original payment method within several business days, depending on your payment provider.

A Gentle Note

Every pet adjusts in their own time. Some companions may need a little patience before a new bed, toy, or space begins to feel familiar. A beloved blanket or a calm environment nearby can often help ease the way.

If you have any questions, we're always happy to help.

support@blipoli.com / info@blipoli.com

We usually reply within 24–48 hours.