General Questions
How long does shipping take?
Most orders are processed within 5–7 business days.Some handcrafted or made-to-order pieces may require additional preparation time of 2–4 weeks.We believe thoughtful craftsmanship creates pieces worth waiting for.
Do you ship internationally?
Yes — we currently ship to North America and most European countries.Shipping availability and rates may vary depending on your location.
Will I receive tracking information?
Yes —Once your order ships, you’ll receive a confirmation email with tracking information so you can follow its journey home.
Are your products handmade?
Many of our fabric pieces are handmade or produced in small batches with care.Because of this, slight variations may naturally occur — making each piece feel a little more personal and unique.
Are your fabrics pet-safe?
We carefully select soft and comfortable materials designed for everyday use around pets.If your furry companion has specific sensitivities, feel free to contact us before ordering.
Can your products be machine washed?
Care instructions may vary depending on the product and fabric type.We recommend checking the individual product page for detailed care guidance.
What if my pet needs time to adjust?
Every pet adjusts differently to new environments, textures, and scents.Some companions may need a little extra time to feel comfortable with their new space.A familiar blanket, toy, or scent nearby can often help make the transition feel gentler.
Do you accept returns?
Due to the hygienic nature of pet products, we’re unfortunately unable to accept returns or exchanges on used items unless they arrive damaged or defective.This helps us ensure the safety and wellbeing of every pet.
What if my order arrives damaged?
If your order arrives damaged, incorrect, or defective, please contact us within 48 hours of delivery with photos of the item and packaging.We’ll always do our best to make it right.
How can I contact you?
You can always reach us at:info@blipoli.comWe usually reply within 24–48 hours.